Derby Tech Company recognised as ‘NHS hero’ for its support during the pandemic

Derby communications and telecoms specialist EVAD receives national recognition for its role in supporting the NHS during the pandemic.

EVAD’s Think Healthcare service has made access to healthcare simpler for patients by freeing up time and capacity at busy GP surgeries across the country.

The company, which has seen its innovative integrated telecoms service now become best practise within many NHS trusts supporting over 200 GP surgeries, saves an average of 200 administrative hours a year per practice for staff and has been awarded the General Practice Telecoms of the Year Award which celebrates excellence and innovation in healthcare. Derby telecom and communications specialists EVAD collect their General Practice Award for services to the NHS

Coming at a time when GP surgeries are over stretched with increased demand the technology makes it easier for surgeries to support patients, increase capacity and free up staff time to alleviate added burdens and provide a better service.

Matt Hill, CEO of EVAD is now working to ensure the technology can be rolled out across other UK healthcare settings. He said it was about looking at how the NHS can do things differently to create efficiencies and free up time to support more patients, while providing greater options as to how patients communicate with their GPs and providing surgery staff and practice Managers information and analytics that allow them to make better, more informed decisions.

“Think Healthcare was created after seeing how overwhelmed doctors’ surgeries could get with calls and seeing a need to find better ways of working,” said Matt.

“During the pandemic an already extremely stretched service became even more busy and a major increase in calls to surgeries meant that phonelines were struggling to cope with demand as well as difficulties with access to services due to lockdowns and a need for more flexible working. It was all making access to vital services more challenging.

“We created a system that helps to prioritise calls, simplify the patient journey and free up time for staff to be able to take care of other duties all while offering the flexibility to work across multiple sites.

“Think Healthcare has revolutionised how we look at healthcare with demand for the service growing. It is great our success in helping the NHS has been recognised and we look forward to our next chapter as we make the service available to more healthcare settings this year.”

EVAD started out by supporting one local surgery perfecting a system that made sure phone lines were always accessible and creating extra capacity. Since then demand has grown with the unified telecoms specialists now looking after over 200 surgeries across the UK and set to roll out the technology to further Trusts this year.

Think Healthcare works by integrating systems across the surgery to make them more efficient, reducing call queues and helping staff to free up time and work more productively.

In the last year, thousands more patients have been able to access healthcare, with the system reducing call waiting on average by 22%. Practices with around 8,000 patients can expect to free up an average of 200 additional administrative hours or around 25 extra working days a year.

Sue Altoft at Wilson Street Surgery, Derby said; “GP surgeries are overstretched and demand for a reactive telephony system to meet the needs of our patients is vital.  Since using the Think Healthcare technology our call queueing times have improved dramatically allowing staff the time to respond to patients in a timely manner. The personal, friendly, and professional service provided by the Think Healthcare team is just what we need.  

Gareth Thomas at West Quay Medical Practice, one of the largest practices in South Wales, said: “Before we joined EVAD’s Think Healthcare solution, we had an on-site system with limited lines and unhelpful management. Moving to their cloud solution was seamless. Callers never have a busy tone anymore, calls are dealt with much more efficiently and our patients are much happier. I would recommend EVAD to any primary care practice wanting to upgrade to a flexible and scalable phone solution.”

In its 14th year, the General Practice Awards celebrate the very best within the healthcare industry and according to their website ‘recognise the national NHS heroes carrying out work on a daily basis to help others’.

More information on EVAD and Think Healthcare is available at www.evad.co.uk, or by contacting hello@evad.co.uk or 01332 327040.

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